Great Service is at the heart of our core services and the food and beverage sector is certainly no stranger to the need for service... it's your core business offering too! We have experience in the fast food restaurant sector working with various restaurant chains. FineLine is highly skilled at providing strategic results through the management of handle times, staffing and key agent scorecards.  These and other food programs, drive a high revenue per hour that delivers great service and all as a revenue center.  Hard to beat that!

Partnering with Agencies, Direct Mail organizations, Consultants and others is one of our core beliefs.  At FineLine we focus on what we do best and partner with those that are the best in their field to deliver an exceptional customer experience! 

Integrated response across all industries is key to any marketing initiative.  At FineLine our 30 years experience in the response industry has enabled us to drive our service as a revenue center while still providing great customer experiences. 

We understand partnering and how working together requires structure, quality standards and alignment of organizational visions and missions.  FineLine prides itself in delivering on our partnership commitments and working to not only grow our common clients, but also to bring innovative programs to market.

When your marketing channels include Direct Response, whether it be TV, Radio, Print or Online, we know that the key goal is to drive sales, up sell add ons and communicate continuity program opportunities.

Through strategic scripting, along with up sells, down sells and saves programs; our agents drive results time and time again.   Through integration of media plans, accurate forecasting and detailed data reviews, we are able to schedule the right amount of staff to capture your response. 

We also know that consumers need details before making a buying decision and that's where our Customer Service Solution provides the key features, benefits and your unique selling proposition through personal engagement across multi channels.

Our highly trained customer service representatives will act as an extension of your organization allowing you to focus on what is critical to your success, marketing your products. We can even provide our strategic partnerships that will assist with completing the marketing process.

You bring the product to market and let us do the rest.

Voice and Culture are driving factors to working closely with our Faith based groups.   Integration of campaign knowledge, chapter and territory divisions are all part of the in-depth knowledge required to truly be the VOICE of our clients.  

FineLine has been fortunate to be working with some of the largest religious groups in North America, delivering donor, member and chapter services.  From branding of the 1-800 number to integration of chapter databases, FineLine works to provide a national program with a local execution. 

With disaster relief being a large part of your service, FineLine has successfully supported various disasters over the years, such as Hurricane Katrina.  Ramping up in very short notice from staff, to partners, to technology;  together we were able to support the victims of Katrina, while ensuring donors were able to support the organizations that were providing relief.

Great Service is at the heart of our core services.  Supporting your retail business is key to your success.  At FineLine we understand this relationship and strive to ensure the highest standard of service is delivered.  With extended hours and highly trained retail specialists, your consumers and retailers will experience strong satisfaction and results!  Through our extensive product training program, our retail specialists are able to assist callers and also have access to in-depth product information for those challenging questions.  Through Video Conferencing, our specialists are “linked” to your quality team in delivering an in person training experience and high product skill set.

Working on our internal system or your online / offline systems, our Retail Specialists deliver the RIGHT information that leaves your consumers coming back for more!

Partnering with FineLine for all your retail needs will not only deliver great experiences for your consumers, but also provide great satisfaction to your retailers knowing your products are backed by the highest trained specialists.

 Contact Us now to keep your consumers happy!

Non Profit Organizations

 Donor, Member and Subscriber services are at the core of FineLine’s services.  With over 30 years experience working with National non profits, our services have been successfully supporting constituents across multiple channels.  

Highly skilled agents not only deliver excellent donor services, they are also trained in a number of databases that allows them to provide FIRST CALL RESOLUTION across offline and online transactions. Databases like Moneymaker, Team Approach, BBEC, Razors Edge, PIDI, Convio Online sites and many more. 

Providing the RIGHT information through strategic scripting, database usage and organizational culture, our agents are able to convert one time to monthly and also provide effective saves programs for those potential cancellations. 

Delivering detailed reporting on key measures allows our account management group to work with your team and close the gap on areas of opportunity. 

Read our case studies to see what our partnership can do for you!