In this short video, George Hood (retired) of the Salvation Army talks about working with FineLine:
"We decided that we had to make a change and that's when we turned to FineLine. We asked the question, "Can you help us eliminate the disconnects, manage the smooth flow of inbound unsolicited donations and to be able to do that on a 24 hour a day basis?"
It's been about 10 years now and we are absolutely thrilled with the results. We have seen long-term impact with our inbound fundraising. It's grown annually. We don't have that problem of disconnected phone calls anymore.
I would encourage anyone who is looking for a high quality vendor to go with FineLine because they:
- Provide good coverage,
- Seek to partner with charities to find solutions to communications and fundraising challenges,
- Always stay on the front edge of emerging technologies, and,
- Do not allow their business to become a commodity.
We found a winner when we selected FineLine."
On our partnership with a large animal organization in the U.S.:
The relationship we have with FineLine is a partnership relationship. They work really closely with our donor care team, helping us develop some extremely effective and innovative programs. They’re always looking at how we can make the partnership work better. For example, they developed a bespoke, donor experience program – to encourage our marketing teams to look at their channels through the eyes of a donor. It’s this kind of focus on innovation and building a mutually beneficial relationship that has delivered where it really matters – an expanded portfolio of services, happy donors, and increased revenues. In the simplest terms, FineLine has created a fundamental shift in the way our organization will be doing business in the future. With the focus on social media and the next generation, FineLine is way ahead of the game and always brings new ideas to the table. We consider FineLine a very important partner and whenever we hit a stumbling block in how to manage our programs we frequently hear “Can FineLine help us with this?”
On our partnership with Heifer International:
"FineLine has been a trusted partner of Heifer International for many years. We count on them to provide a top notch service experience to our donors."
A client whom must remain anonymous talks about experienceONE:
"We knew with the prevalence of SmartPhones that there was some way we could be capturing more mobile donations. experienceONE has allowed us to capitalize on revenue that would otherwise be lost in times of high call volumes. The best part is that it just plugs into our system, so there's no special IT work. And, it's half the cost of LiveAgent per transaction. The custom tailoring is a bonus. We're thankful to have gone with experienceONE."