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14. DISPUTE RESOLUTION/ARBITRATION. Any controversy or claim between Customer and the COMPANY arising out of or relating to: (a) these Terms, or the breach thereof, or (b) Customer’s access to or use of the Services, or (c) any alleged violation of any federal or state or local law, statute or ordinance (each such controversy or claim, a “Claim”), shall be resolved exclusively by a binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules, with the arbitration to be held in the city of Chesapeake, Virginia. Customer hereby consent to the exclusive jurisdiction of the state and federal courts located in Chesapeake, Virginia (or, for federal courts, Norfolk, Virginia) to enforce these Terms. However, judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

Claims shall be heard by a single arbitrator. Arbitrations shall be held in Chesapeake, Virginia, but the parties may choose for themselves whether to appear in person, by phone, or through the submission of documents. The arbitration shall be governed by the Federal Arbitration Act and by the internal laws of the Commonwealth of Virginia, without regard to conflicts of laws principles. The prevailing party shall be entitled to an award of reasonable attorneys’ fees.

In arbitration, the parties give up their right to have their Claim decided by a judge or jury, and their Claim is instead decided by an arbitrator. Discovery rights and appellate rights in arbitration are more limited than in court. The arbitrator shall issue a reasoned award in writing, including all findings of fact and law upon which the award was made.

CUSTOMER AND THE COMPANY AGREE THAT EACH MAY BRING OR PARTICIPATE IN CLAIMS AGAINST THE OTHER ONLY IN THEIR RESPECTIVE INDIVIDUAL CAPACITIES, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. UNLESS BOTH CUSTOMER AND THE COMPANY AGREE OTHERWISE IN WRITING, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN THE CLAIMS OF OTHER PERSONS OR PARTIES WHO MAY BE SIMILARLY SITUATED, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. IF A CLAIM IMPLICATES THIS SECTION, AND IF THIS SECTION IS FOUND TO BE INVALID, UNENFORCEABLE OR ILLEGAL BY A COURT OF COMPETENT JURISDICTION, THEN SUCH CLAIM MUST BE ADJUDICATED BY A COURT AND NOT BY AN ARBITRATOR.

NOTWITHSTANDING THE FOREGOING, IF ANY CLAIM IS NOT SUBJECT TO ARBITRATION, CUSTOMER AGREES TO SUBMIT AND CONSENT TO THE PERSONAL AND EXCLUSIVE JURISDICTION IN, AND THE EXCLUSIVE VENUE OF, THE STATE AND FEDERAL COURTS LOCATED WITHIN THE CITY OF CHESAPEAKE, VIRGINIA (OR, FOR FEDERAL COURTS, NORFOLK, VIRGINIA), WHICH IS THE PLACE OF PERFORMANCE OF THESE TERMS.

15. CLASS ACTION WAIVER. CUSTOMER WAIVES ANY RIGHT TO COMMENCE OR PARTICIPATE IN ANY CLASS ACTION LAWSUIT AGAINST THE COMPANY RELATED TO ANY CLAIM, DISPUTE OR CONTROVERSY, AND, WHERE APPLICABLE, AGREES TO OPT OUT OF ANY CLASS PROCEEDING AGAINST THE COMPANY OTHERWISE COMMENCED ON OR AFTER THE EFFECTIVE DATE.

16. PRIVACY POLICY. Customer acknowledges is has read and understands the COMPANY’s Privacy Policy located at http://www.finelinesolutions.com/who-we-are/privacy-policy.html

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