Social Media Monitoring | Fineline Solutions

Social Media Monitoring

Conversations are happening....are you listening?  With social media now part of our every day lives, listening is no longer an option.  FineLine has innovative technology that integrates all of your brands conversation into an application that enables strategic listening and responding.  Strategic reporting so you know the situation, your share of conversation, positive and negative conversation clouds, who is influencing the conversations, competitive analysis, demographics and media trends.  These actionable reports outline hot topics, categories and complaints so you can clearly see what is driving the conversations and how you can ensure you provide the RIGHT information at the RIGHT time.

Engagement across all channels is key to your brand being able to influence the conversations, for both perceptions and results.  FineLine has been engaging for over 40 years and has proven experience in engagement with your customers!

Engage

  • Listen and outreach across social networks (Facebook, Twitter, LinkedIn, Google+ Pages etc.)
  • Mobile coverage
  • Influencer filtering and Social Insights help profile your followers/fans
  • Assignment and integration for response management
  • Advanced search capabilities for Twitter, Facebook etc.
  • Schedule messages in bulk
  • Post images and files
  • RSS integration from your blog to social networks
  • Save draft responses for high frequency messages
  • Archive messages for tracking and measurement

Collaborate

  • Build efficient teams across the both of our organizations
  • Streamline workflow with advanced permission levels
  • Assign messages to team members for follow up
  • Share search streams

Measure

  • Branding Report that outlines
    • Share of Conversation
    • Influencers
    • Positive / Negative conversation clouds
    • Competitive analysis
    • Demographics
    • Media Trends