Services

As a global provider of contact center placement solutions, FineLine Solutions has the capability to offer customer contact services that cater to the virtually every industry. Our specialized solutions are cultivated to meet the specific challenges and requirements of our clients.

View detailed information about each service:

1-800 Phone

Online TV

Email

Live Chat

Payment Processing

Online TV

Engage your customers with your own weekly TV show!!!

  • Narrowcast channel that keeps your customer engaged with YOUR brand
  • Interactive through Polls, surveys and feedback
  • Advertising based that allows your partners to support you
  • Develop educational / instructional programs
  • Build beneficial libraries of learning

Want to see a sample?

Please fill out the information below and you will be re-directed to our Online TV channel.

Name
Company Name
Email
Phone Number
 

*Note: We may use this information to contact you occasionally. You can unsubscribe from this distribution at any time

View bundled Service Packages here or Build your Own Plan.

For a personal review, Contact Us

 
1-800 Services

You've acted upon your marketing strategy and implemented your multi-channel activities to create the call to action desired. Where the channel response is by telephone our highly trained customer service qualityrepresentatives are ready to engage your customers through a service offering that will provide long term relationships and revenue results.

Our Agents are trained on your business, products and service standards.  Through the deliver of first call resolution, our agents are truly the VOICE of your organization.  We not only deliver great service, but we work closely with you to ensure convertyou receive the greatest results from your marketing dollars.  Together we develop a strategic call flow that will deliver higher than average revenue per call and ultimately deliver our service as a revenue center!

Excellent service that delivers a REVENUE CENTER partner..is just what we do!

Inbound 1-800 Service:

  • 365 days, 24 hours per day
  • Donor Service
  • Order Processing / Sales
  • Customer Care
  • Registration
  • Direct Response: TV, Print, Radio, Message Broadcast
  • Membership / Subscription  Service
  • Warranty / Recall Services

Dont Delay another day....Contact Us Now and lets get started!

 
Email Management

According to recent studies, email is the fastest-growing communication for customer service.    FineLine's email management is cost-effective and scaleable to manage any volume of customer email. Customers get rapid, accurate and consistent responses thereby increasing satisfaction that leads to higher loyalty.   Email not only is a standard communication channel, it also is a great way to consistently get your message to your customers.

Email Management will provide:

  • 24 x 7 coverage
  • Automatic customer acknowledgement
  • Timely response to customer queries
  • Higher engagement across multipy channels
  • Marketing opportunity for click throughs
  • Educational opportunity for consistent messaging
  • Disaster relief messaging

View bundled Service Packages here or Build your Own Plan.

For a personal review, Contact Us

 
Live Chat

Bringing your online business to life is what our Live Chat service does. Lowering your abandon rates across your business, through engagement and information is how we manage to deliver strong relationships and business results that drive your top line.howcanihelp

With your online business being integrated into every marketing spend your organization does, customer service engagement is key to ensuring the highest response is achieved. Reviewing your abandons, across content and shopping carts, ensure we strategically place our engagement tool exactly where your customers need. Our Live Chat not only engages your customer by answering questions, making suggestions and offering the “best” way to achieve their goal; we also Brand the interaction, store the written communication and strategically communicate “special offers” to further close the transaction.

Whether 1-800,. Live Chat, Email or SMS texting is what you need, our services are designed to drive the highest revenue per engagement through product sales , donation capture or Customer Service!

Try us out….Your Customers will THANK YOU!

 

Need more Information - Contact Us

 
Payment Processing

While it is true that Online, Email and Phone are continuing to be the contact methods of choice for many customers, there remains the viability of many campaigns and even processes that require the physical submission of payment and/or data. FineLine excels in this marketing channel with the ability and infrastructure to provide a business processing service that embraces workflow automation and decision support. We have successfully helped organizations to transition from paper to image processing and electronic payments for over 20 years.

Our Mail Management provides:

  • Lock Box and Caging
  • Payment Processing with daily remittance
  • Credit Card Processing
  • Data Imaging
  • Whitemail
  • Receipts
  • Data Entry
  • Data Hygiene
  • Light Fulfillment
  • Reporting

View bundled Service Packages here or Build your Own Plan.

Need more information - Contact Us