As a global provider of contact center placement solutions, FineLine Solutions has the capability to offer customer contact services that cater to the virtually every industry. Our specialized solutions are cultivated to meet the specific challenges and requirements of our clients.
View detailed information about each service:
| Online TV |
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Engage your customers with your own weekly TV show!!!
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| 1-800 Services |
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You've acted upon your marketing strategy and implemented your multi-channel activities to create the call to action desired. Where the channel response is by telephone our highly trained customer service Our Agents are trained on your business, products and service standards. Through the deliver of first call resolution, our agents are truly the VOICE of your organization. We not only deliver great service, but we work closely with you to ensure Excellent service that delivers a REVENUE CENTER partner..is just what we do!
Inbound 1-800 Service:
Dont Delay another day....Contact Us Now and lets get started! |
representatives are ready to 
| Email Management |
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According to recent studies, email is the fastest-growing communication for customer service. FineLine's email management is cost-effective and scaleable to manage any volume of customer email. Customers get rapid, accurate and consistent responses thereby increasing satisfaction that leads to higher loyalty. Email not only is a standard communication channel, it also is a great way to consistently get your message to your customers. Email Management will provide:
View bundled Service Packages here or Build your Own Plan. For a personal review, Contact Us |
| Live Chat |
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Bringing your online business to life is what our Live Chat service does. Lowering your abandon rates across your business, through engagement and information is how we manage to deliver strong relationships and business results that drive your top line. With your online business being integrated into every marketing spend your organization does, customer service engagement is key to ensuring the highest response is achieved. Reviewing your abandons, across content and shopping carts, ensure we strategically place our engagement tool exactly where your customers need. Our Live Chat not only engages your customer by answering questions, making suggestions and offering the “best” way to achieve their goal; we also Brand the interaction, store the written communication and strategically communicate “special offers” to further close the transaction. Whether 1-800,. Live Chat, Email or SMS texting is what you need, our services are designed to drive the highest revenue per engagement through product sales , donation capture or Customer Service! Try us out….Your Customers will THANK YOU!
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| Payment Processing |
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While it is true that Online, Email and Phone are continuing to be the contact methods of choice for many customers, there remains the viability of many campaigns and even processes that require the physical submission of payment and/or data. FineLine excels in this marketing channel with the ability and infrastructure to provide a business processing service that embraces workflow automation and decision support. We have successfully helped organizations to transition from paper to image processing and electronic payments for over 20 years. Our Mail Management provides:
View bundled Service Packages here or Build your Own Plan. Need more information - Contact Us
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