Industry Links & Resources

Associations

• Direct Marketing Association
• Association for Fundraising Professionals
• The NonProfit Times
• SOCAP International
• Philanthropy Magazine
• International Customer Management Institute

• Call Center Network Group (CCNG)

Partners

• Grizzard Agency
• PBD Worldwide Fulfillment
• Merkle
• Artez
• Frontline Data Group
• Strategic Fundraising Inc
• Agilis
• PEP Direct

Additional Resources

“Talk About Service” is podcast hosted by Ed Horrell.  Ed is known for his lively comments and compelling interviews. He loves to recognize good customer service, hates the current state of most customer service, and is not reluctant to call out those companies that “don't get it”.

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