Featured Clients  

National Wildlife Federation

The National Wildlife Federation’s mission is to inspire Americans to protect wildlife for our children’s future. As the leading conservation organization in the US the National Wildlife Federation has contracted FineLine to provision member services, subscription management, customer care and email management services to a large and growing community of interest. Our goal is to deliver service in a measurable and accountable framework and to reduce the number of customer contact requests through the delivery of first contact resolution.  read more

 
Arthritis Foundation

The mission of the Arthritis Foundation is to improve lives through leadership in the prevention, control and cure of arthritis and related diseases.  FineLine was contracted in 2003 to deliver call center services for the Arthritis Foundation. FineLine designed a contact center service platform that was capable of accessing five stand-alone software systems (financial, constituent management, events, donor history and fulfillment).  read more

The Salvation Army

 In 1997 FineLine was contracted to design and implement a contact center solution. The Salvation Army is one of the largest and best-known non-profit organizations in the World. The Salvation Army derives a significant portion of annual donations through direct mail programs. The threat of a (Canadian) postal strike placed millions of dollars in donations at risk. Within 3 weeks FineLine designed and implemented a database driven contact center program that would allow large numbers of donors to use the telephone as an alternative to mail response. The mail strike was averted; however The Salvation Army realized an immediate increase in donations through the publication of a 24-hour toll free calling number. Of particular interest was the fact that the average donation value was significantly higher than traditional mail donations.  read more