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Current Career Opportunities     

Customer Service Representatives

ENGLISH & FRENCH (VARIOUS SHIFTS)

Do you enjoy talking to people and want to be part of a growing company?

Reporting to Account Team Lead, the Customer Service Representative  will be responsible for answering comprehensive account calls, handling customer enquiries, providing information to callers about products and services; maintaining client confidence and protecting operations; making outbound calls; and contributing to team effort.

Qualifications

Applicants must possess minimum Grade 12 education and one year call centre experience, accompanied by one year advanced customer service experience, or equivalent skills and experience. All successful candidates must have advanced communication skills including ability to compose concise, accurate documentation, strong verbal and listening skills, excellent customer rapport building skills, sound decision making capability; minimum typing speed of 40 wpm and intermediate knowledge of Windows computer systems.

All selected applicants will be assessed through behavioral interview with our Human Resources, as well as on and off-site skills testing. Interested applicants should fill in our online application or forward a Word-formatted resume and cover letter referencing the position applied for to:

FineLine - Human Resources
290 Garry Street, Winnipeg, Manitoba R3C 1H3
Facsimile: (204) 943-6462
Phone: (204) 925-5275
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

We thank all applicants for their interest; however only those considered for an interview will be contacted.

About FineLine

FineLine is an industry leader in the contact centre sector providing strategic inbound customer/donor care to business and non-profit organizations throughout North America.

FineLine is honored to have received the prestigious Call Center Award of Distinction from the U.S. based Association of TeleServices International (ATSI) and the Canadian-based Call Management Association (CAM-X). In addition, CEO Polly Craik was named Manitoba Business Magazine‘s Entrepreneur of the Year in 2005 making her the first woman recipient in the award’s history.