Reach . Relationships . Results

What makes FineLine unique is the ability to provide excellent service, that is simple, flawless and innovative. We take pride in bringing solid business solutions to your attention that not only achieve stronger relationships with your customers, but provides you with top line growth!  FIneLine partners with each of its clients to not only drive high conversion, but to also strategically deliver a REVENUE service center. 

Our integrated offline/online solutions, provide your customers the ability to respond how and when they want.  Whether it is our 1-800 service or our Live Chat and SMS service, all solutions drive to engage your customer 24 hours a day, 365 days a year!

Through our strategic scripting tool, we are able to make key call flow decisions based on the conversation that result in a higher revenue per call. Our Live Chat and SMS technology is best in class; with the Live Chat campaigns resulting in lower abandons; and the SMS campaigns driving higher engagement!

Some of our KEY differences

• Strategy / Marketing services
• Integrated Customer Services: Offline / Online
• Multi Channel Response
• Acquisition programs
• Solid retention strategies
• Loyalty programs: reward customers and grow your strategic partners
• Membership programs
• Subscriber services
• Round Up programs
• Opportunity calling that ensure you never miss an opportunity
• Customer Survey programs
• Business Intelligence that provides the right data to make informed decisions!

Read about recent work in our Case Studies page.