http://www.finelinesolutions.com Customer Service Blog EN_US http://www.finelinesolutions.com/customer_service/showpost/47 Happy New Year!  A new year is aways exciting and an opportunity for us to look back and examine our service, our successes and our mistakes.  At the beginning of every year, our company goes through an extensive planning phase for the upcoming year and it allways amazes me how we continually look at ways to improve our service and also ways to do more!  This year, like every other year we... Tue, 01 Jan 2008 11:47:00 -0600 http://www.finelinesolutions.com/customer_service/showpost/5 Recently I wanted to read about continued efforts for victims of Hurricane Katrina, I opened a popular search engine and typed in "Hurricane Katrina Charities." I was surprised when 1,160,000 matches were returned! This led me to wonder how to choose which nonprofit organization to support out of the 1,160,000 matches that were found. Personnally,  I have donated to the same charity for many years because of a personal experience with an illness that has affected a loved... Wed, 24 Jan 2007 22:15:00 -0600 http://www.finelinesolutions.com/customer_service/showpost/4 Companies that understand the value in providing good customer service deserve to win!!! My remote control starter for my car wasn't working.  Rather than taking it in, I first tried changing the battery on the remote twice but it still only worked intermittently.  I happened to be driving by the local electronics store where I purchased it the other day and decided to drop in. I was in a hurry and thankfully; there was no line up. The guy behind the counter listened to my com... Tue, 23 Jan 2007 08:59:00 -0600 http://www.finelinesolutions.com/customer_service/showpost/1 Customer Service is in everything we do.  I am always amazed when I hear stories that the service was less then satisfactory.  During a trip, I managed to have this experience.  I was skiing between Christmas and New Years  and  was staying at a hotel that was small and quaint.  In trying to get some extra towels sent to my room, the women at the front desk managed to make me feel terrible.  I heard of complaints about shortage of staff, having to wash all... Sat, 06 Jan 2007 20:06:00 -0600